Shipping + Returns

  • FREE SHIPPING FOR EUROPE*.

  • FREE SHIPPING WORLDWIDE UP € 249.

INTERNATIONAL SHIPPING AND CUSTOMS
Customer is responsible for any import duty or other local fees. We ship only in countries where our DHL service is guaranteed. When in doubt of for further info, please contact us before purchasing.

HOW TO RETURN

In order to make a return, you only need to communicate your intention within 10 working days after reception of the Spoons by writing an email specifying your data and the reasons for the return to: info@thespoonsmiths.com
We will accept your return by communicating you the specific address where you should ship them back.

CONDITIONS FOR RETURN
The Customer has a legal obligation to take reasonable care of the items while they are in his possession. If the Customer fails to comply with this obligation, his entitlement to a refund may be affected.
• The merchandise must be unworn, in saleable condition. The merchandise must not be altered.
• Please note that also for exchanges, products will still need to be in unused, unworn, unaltered, and undamaged condition (silver is a relatively ductile metal and subject to oxidation, it is your full responsibility to take care of your jewel once you received it).


RETURN TRANSPORT COSTS ARE AT CUSTOMER’S CHARGE
• For any reason (wrong size, wrong item, change of mind etc…) customers will cover the cost of return shipping.
• Products may not be returned after 11 days.
• We don’t accept any responsibility for any theft or loss or damage to the goods being returned.
• The Customer must also attach the return invoice sent with the product.

In any case, we reserve the right to contact and agree with the CLIENT for the refund request and to find the best solution to satisfy both parties.


REFUNDS
After received the Spoons back and checked that all the requirements have been met and its full integrity, you’ll get a confirmation e-mail and we will reimburse you within 30 days by bank transfer or system agreed with you.


RESALE PROHIBITION
Customers cannot modify, distribute or re-sell anything on this Website for any purpose.

*IN CASE YOU LIVE IN A REMOTE AREA, PLEASE CONTACT US BEFORE PURCHASING. THERE MIGHT BE A LITTLE ADDITIONAL CHARGE ON THE SHIPPING.